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Privacy Policy

GDPR

The GDPR states that you have the right to remove any data we have on you that identifies you as an individual. Please note that if you make such a request you may lose access to products and services that have been bought through Lakefest. We also reserve the right to hold some transaction data for taxation and legal purposes. You can request to view, change, update or delete any data we hold on you. To do so please make a request via email to info@lakefest.co.uk

Your personal information

As with most websites we track data from your computer such as your IP address and pages you visit on this website and the browser you are using. In addition any forms you fill in on our website will be stored potentially combined with other data you provide. We use this data to:

Minimise security threats by track requests and login attempts and blocking IP addresses if required.

Understand how our website is being used

Improve the user experience

Deal with customer service questions

Process online orders

Record responses to our online questionnaires or feedback forms

Send you our email newsletter

Improve our marketing efforts

Opt Out

You can choose to stop receiving our email newsletter or marketing emails anytime by either clicking unsubscribe in any of our promotional emails or by emailing us directly at info@lakefest.co.uk. You can also change your consent to cookies here

Data Sharing

A limited amount of your data is shared with 3rd party providers to allow us to perform the following:

Online purchasing – All ticket sales are purchased through The Ticket Sellers and by buying tickets you are subject to their privacy policy which can be found here.

Analytics – Like many websites we use Google Analytics to track visitors to this website and also Facebook’s tracking pixel in order to measure the results of any Facebook Ads. If you do not consent to data being used by these 3rd parties then we suggest you disable all cookies in your browser settings. This may however cause functionality on some website to not work correctly.

Legal requirements – We may be required by law to hand over certain data to authorities in order to comply with any legal proceeding.

Security

We take security very seriously which is why we have several industry accepted standards to protect our data as well clients data. We use SSL encrpytion to encrypt any data transmission to and from this website and use Wordfence and ManageWP to monitor this website for any cyber threats and take action accordingly. However any transmission of data over the internet can never be 100% secure.

Changes

If you wish to update, change or remove the data we have on you then please email us at info@lakefest.co.uk Likewise, if we make any changes to this document and you are a Lakefest customer then we will notify you via email.

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