Accessible

Applications for customers with weekend tickets will close on Wednesday 9th July 2025 (Four weeks before the festival)

If Lakefest 2025 decides to do day tickets.  Day Ticket holders can apply for PA Passes and Accessible Parking until Wednesday 9th July 2025 (four weeks before the Festival)

We cannot guarantee that late applications will be received or processed.

What tickets do I need to buy?

If you are eligible to apply for a PA pass, you need to buy age-appropriate tickets for everyone in your group (please bear in mind U18 general ticket rules) except the registered or designated carer, then apply for PA passes when applications open.

PA PASS FAQs

Customers requiring assistance throughout the festival are entitled to apply for one free pass for their Personal Assistant, Carer or Support Worker. We will also accept evidence of customers requiring 2:1 support.

Please note, the person requiring assistance must have a valid ticket before applying.

WHO CAN APPLY FOR A PA PASS?

Documents we will accept as proof of disability or additional needs include:

– Middle or Higher rate DLA for care and/or mobility

– Receipt of Personal Independence Payment (PIP)

– Armed Forces Independent Payment

– Evidence of being severely sight impaired

– Medical summary of additional needs from a clinician or GP

– SENCO statement from a school or college

– Access Card, DID or CredAbility Card or Nimbus Card

– A recognised Assistance Dog ID Card or proof of training

If you require support at the festival but do not have any of the above evidence, please contact us explaining your requirements, and we will consider each application on a case by case basis.

WILL APPLICATIONS FOR PA PASSES CLOSE BEFORE THE FESTIVAL?

Applications for customers with weekend (and day tickets) tickets will close on Wednesday 9th July 2025 (Four weeks before the festival)

All applications must be completed before arriving at Lakefest, they cannot be submitted on site.

If the festival sells out and you have not yet applied for a PA pass, please don’t worry. If you have a valid festival ticket we will ensure a PA pass is made available to you if criteria met.

WILL I RECEIVE MY PA PASS BEFORE THE FESTIVAL?

Any tickets you have purchased will be available to download as e-tickets from your Lakefest account.

If you are approved for a free PA pass, this will appear in your Lakefest account and will not be sent to you in advance as an e-ticket, passes can only be collected on site at the festival.

HOW CAN I COLLECT A PA PASS?

PA passes can be collected at the ticket exchange closest to your campsite, when the person named as your PA on the Access Application presents their ID.

A full list of collection points will be in the Accessible Facilities Information Pack, which will be online a week before the festival.

We will not issue any PA passes on site without a photo ID (passport or driving license). If you have any concerns about bringing original documents to the festival, we will accept copies of ID supported by a bank card showing the full name of the PA.

Please note, we do not require ID for the person needing support, only for the person collecting the PA pass.

WHAT DOES THE PA PASS LOOK LIKE?

The PA pass is a laminated card attached to a lanyard and should be visible to staff on site when using access facilities like toilets and viewing platforms, to indicate that the Personal Assistant is with someone who requires additional support.

CAN THE FREE PA PASS BE USED TO STAY ON ANY CAMPSITE?

The free PA Ticket replaces a General Weekend Camping ticket and entitles the ticket holders to camp in either Family or General Camping.

CAN I CHANGE THE NAME OF MY PA BEFORE THE FESTIVAL?

If the PA named on your application is no longer attending, please contact the Accessibility Manager before arriving at the festival to confirm a name change for your PA.

Reminder. A Personal Assistant pass does not grant access to the accessible camping field. Please apply separately if you require access to this camping field. 

Event Mobility (Charitable Incorporated Organisation) will be providing
electric mobility scooters and manual wheelchairs at this event for the use of
mobility impaired, disabled and elderly visitors.
To reserve an electric mobility scooter or manual wheelchair please book
online at www.eventmobility.org.uk/book-your-scooter.
Online bookings must be made at least 2 days before the event.
Bookings cannot be taken during the event. If there is spare equipment
available at the event it is offered on a first come, first served basis only.