Frequently Asked Questions

DATES AND LOCATION  

The dates for #Lakefest2018 are Thursday 9th until Sunday 12th August, at Eastnor Castle Deer Park, Herefordshire.

HOW DO I APPLY TO PERFORM AT LAKEFEST 2018?

APPLICATIONS ARE NOW CLOSED FOR 2018.

WHEN DO TICKETS GO ON SALE FOR LAKEFEST 2018?

They are on sale now! Get your tickets to Lakefest 2018 here.

WHY HAVEN’T MY TICKETS ARRIVED?

For all ticket enquiries please contact The Ticket Sellers directly:
Customer Services Hotline: 0121 472 6688 (24hrs) Standard call charges apply.
Email: lakefest@theticketsellers.co.uk

HOW DO I GET TO LAKEFEST?

Check out our Find Us section.

HOW MUCH IS IT TO PARK AT LAKEFEST?

£10 for the duration of your stay. Car Park passes are available from our ‘Buy Tickets’ page.

WHAT TIME WILL THE FESTIVAL START & FINISH EACH DAY?

Gate Entry Times:
Thursday: Midday–10pm
Friday–Sunday: 10am–10pm
Monday: Please aim to leave the site by midday

Arena Opening Times:
Thursday: 5pm–1:30am
Friday: 10am–3:30am
Saturday: 10am–3:30am
Sunday: 10am–1:30am

ILLEGAL DRUGS

The dealing in or use of illegal drugs is not tolerated by Lakefest in any way. Drug enforcement laws are as applicable on site as anywhere else in the country. If you deal in drugs, it is very likely that you will be arrested. Security searches will be in place on the gates in order to stop any illegal drugs entering the site and security will be patrolling the festival site. There will be a police presence inside the event, please respect them, drugs are ILLEGAL.

IS THERE ANY FANCY DRESS GOING ON?

Thie year, we have a PIRATE THEME for the whole weekend. 

CAN I LEAVE AND RETURN TO THE FESTIVAL DURING THE WEEKEND?

Yes, but you will only be able to gain access during the gate opening hours.

CAN I GET A REFUND IF I CAN’T MAKE IT?

All tickets are non-refundable.

HOW CHILD FRIENDLY WILL THE FESTIVAL BE AND WHAT TICKETS DO CHILDREN NEED?

Very child friendly! We make sure that younger guests have lots to keep them entertained. Entry is free for children aged 5 and under, but they must be accompanied by an adult ticket holder. Please ensure that the guardian/ parent has proof of age (e.g Passport) if the child looks like they are aged 6 or over.

All those Under 18 must be accompanied by an adult – please see our Under 18 Policy, for more details!

I’M UNDER 18, CAN I BUY A TICKET?

You will require a Teen or Child Ticket that can be purchased at the same time as an adult ticket. If you are 17 or under, you MUST be accompanied by a parent or guardian who is over 18 years old and this adult must remain on site throughout the weekend.

Please bring proof of age, as you may be required to show this when you enter the festival.

HOW DO I SUBMIT A PROPOSAL FOR TRADING?

For all trading enquiries, please apply here

CAN I BRING IN MY OWN ALCOHOL?

Yes, you are welcome to bring your own alcohol into the camping areas only but this must be in moderation. Any alcohol that you bring is only permitted to be consumed in the camping areas. No personal alcohol will be permitted in the main festival area. Please only bring a limited amount of alcohol with you and no glass bottles are allowed. Non-alcoholic drinks may only be brought in if the bottles are sealed. Security checks will be made on entry.

CAN I BRING MY OWN BBQ?

Of course! But we take your health and safety VERY seriously. Therefore, the operation of BBQs will not be permitted at ground level due to the associated fire risk to the land. All BBQs and gas stoves must be raised from the ground by at least 12 inches. Disposable BBQs and open fires are strictly prohibited.

CAN I SELL OR USE SKY OR CHINESE LANTERNS?

Sorry folks, as pretty as they are, lanterns of this type are forbidden to be used or sold on site. They are not to be brought into the venue and/or campsite and cannot be released from the venue. Sky lanterns can cause a potential fire risk, cause damage to the countryside and wildlife.

WILL THERE BE MEDICAL COVER?

We have some super lovely medical people who are very qualified to deal with ALL festival accidents. If you need them, please go see them, they are non-judgemental people who will treat you fairly and squarely.

WILL THE TOILETS BE TO MY SATISFACTION?

Toilets at festivals are a barometer of your behaviour the more you respect and look after the toilets, the cleaner they will be. We do our best to ensure all the toilets are serviced regularly, and are as clean as possible! All toilets blocks are also fitted with an alcohol hand gel sanitiser.


CAN I BRING MY DOG?

If you have a friendly dog that is used to being around lots of people then feel free to bring your dog. Dog owners must clean up after their dogs and remain responsible for their dog at all times; please take into consideration the weather – especially if is particularly hot, access to water and to protect dogs from direct proximity to loud speakers, which could potentially, damage their hearing.

IS THERE DISABLED ACCESS

Yes, there sure is. Here at Lakefest, we do everything we can to make our festival as accessible as possible.

WILL THERE BE AN ACCESSIBLE CAMPING AREA?

Lakefest has an accessible camping area which allows campers to park next to their tents. There are disabled toilets located in the accessible campsite. Disabled shower facilities are available on the campsite but are not situated within the accessible camping area.

WHAT IF I NEED ASSISTANCE?

Stewards are available for any assistance needed if and when required.

Guide dogs are welcome.

Please be aware that flashing and strobe lights will be featured in the festival. Any questions you may have relating to accessibility at the festival then please don’€™t hesitate to contact us.