We’re switching things up for 2019 and are excited to announce that we are now proud to be operating as a CASHLESS festival.
Well… for two reasons. The first is simple. We had a huge amount of money stolen from us personally in 2018 and we are ensuring that this never happens again. We operate Lakefest as a feel-good festival and that did not make us feel good. And the second reason is to make your festival experience the very best it can be. It’s an idea that we looked to introduce in 2018, and in hindsight we really wish we had! But hey, life’s all about learning from the lessons and for 2019 we are good to go.
Cashless payments are now recognised as the global best practice at festivals around the world. They make YOUR festival experience easier, faster and safer. Your funds are attached to you at all times on your wristband and this makes for a hassle-free weekend.
What Is Cashless?
Cashless is a payment system that makes transactions inside the festival faster and easier. Your festival wristband will come equipped with a card which allows you to charge the amount of money that you plan to spend and then use it to pay once you are at Lakefest. Check out the video below!
1 How Does It Work?
Once you have received your Lakefest e-ticket, just sign-up and register here for your secure cashless account, using your ticket reference number (see below) If you have had a physical ticket sent to you then you need to enter the prefix ‘TTS’ before the rest of the numbers (bottom example below)
2 Add the amount of money that you wish to top-up. You can charge your wristband/card online before and during the festival or at the top-up point inside the festival arena. You can begin to load your spending money for the weekend right NOW. Keep in mind that you’ll need your ticket number in order to register and start topping up your cashless account.
3 Arrive to site and head to our Wristband Exchange. Your ticket will be scanned as usual and you will be given your wristband with your cashless account loaded on to it.
4 Start Spending! Your wristband is the only way to pay for goods and services in the arena. Topping up in advance will make you feel super organised and save you time and potential queuing on site.
5 Check your balance and add funds at the top-up booth or use auto top-up via WiFi at the Abbey Stage or Floating Globe stage. The auto top-up feature means your top-up is renewed each time your balance goes below zero.
6 What happens if I don’t have enough credit on my wristband/card?
If the balance on your wristband/card is too low, you won’t be able to pay. The operator will ask you to go to top-up at the top-up booth. To avoid queues, you can top-up online too. And if you selected an automatic top-up online, you’ll never need to top-up during the festival, as your balance will update automatically.
7 What if I don’t spend all of the money I loaded to my account?
You can apply for a refund. Online refunds open on August 14th and we will provide you with a link to the refund form. There you will have to introduce the 14 characters of the unique code that comes on the back of your wristband/card and the details of the bank account where you want your money refunded. We will refund your money within a couple of weeks after the closing date of the refund period which is August 24th 2019.
8 How do I top-up for my family? You can do this via the Family Account feature. Simply register or log-in to your own account and follow the instructions to connect the other people’s tickets to your account. Do this in the same way that you linked your own ticket, ie. by entering their unique ticket barcode number. Now you will be able to select which person gets credited whenever you make a new online top-up. You cannot split balance from one top-up on one account, each linked account must be topped up with individual transcations. You can also keep track of what each individual spends, in the transaction history. If they run out of funds during the festival, they can still top themselves up by visiting the top-up station and using their debit/credit card.
And here’s a step-by-step:
- Login to your personal account
- In the family and friends section, enter a Wristband number or ticket barcode number you wish to link
- Give the band a nickname so you know who it belongs to!
- Select an amount you wish to top-up with
- Click on your basket to see the total
- At the bottom, select which account you want that top-up to go to, and select Pay!
- Note, you must top-up each individual linked account. You can’t split money between accounts
9 I have a question, who do I contact?
Please contact our dedicated support team via email at firstname.lastname@example.org
10 Please find all cashless FAQ here to help you.
Set up your cashless account today
We’re excited to launch this and whilst we recognise it’s a big change (for us and you!) we know it’s the right decision for Lakefest. See you very soon!